FREQUENTLY ASKED QUESTIONS
Absolutely. We take great care to ensure our product photos are accurate representations of what you will receive. The images on our website are of the actual products from our inventory.
However, please remember that our products are made from natural and herbal ingredients. Due to this, there might be slight variations in color, texture, or aroma from one batch to another. This is a sign of a truly natural product and does not affect its quality, purity, or effectiveness in any way. We guarantee that the core ingredients and quantity will always be as described on the product page.
You can find your sales receipt in two easy ways:
Email Confirmation: As soon as you complete your purchase, we automatically send a detailed order confirmation and sales receipt to the email address you provided during checkout. Please check your inbox (and your spam/junk folder, just in case).
Your Account: If you created an account on our website, you can view your full order history at any time. Simply log in, go to the "My Account" section, and click on "Orders". You will find all your past purchases there, with the option to view or download a receipt for each one.
If you have trouble finding your receipt, please feel free to contact our customer support, and we'll be happy to send you a copy.
We are committed to your satisfaction. If you need to return an item, please follow our simple policy below.
Eligibility for Returns: You may request a return within 7 days of receiving your order if:
You received the wrong product.
The product was damaged or defective when it arrived.
Conditions for Return: To be eligible, the item must be unused, unopened, and in its original sealed packaging. For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.
How to Start a Return:
Contact Us: Please email our support team at support@pansarishop.pk (or your actual support email) within 7 days. Include your Order Number and a clear photo of the damaged or incorrect item.
Get Approval: Our team will review your request. If approved, we will provide you with instructions for the return.
Resolution: Once we receive and inspect the returned item, we will happily send you a replacement or issue a full refund.
Yes, we do our best to restock our popular items as quickly as possible. Since many of our products are natural and based on seasonal harvests, restock times can vary.
For information about a specific product, please feel free to contact our customer support team, and we will be happy to give you an update.
We ship nationwide to any address within Pakistan, including all major cities, towns, and even remote areas. Simply enter your complete and accurate address during the checkout process.
Please note that at this time, we only deliver within Pakistan and do not offer international shipping.