At Pansari Shop, your satisfaction is our top priority. We are committed to providing you with high-quality herbal products. However, if you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the process, conditions, and timeline for returns and refunds.
By making a purchase on https://pansarishop.pk/, you agree to the terms of this Return & Refund Policy.
1. General Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your request must be for one of the following reasons:
- The item you received was damaged or defective.
- The item you received was incorrect (different from what you ordered).
- The item you received was expired.
2. Conditions for a Valid Return
For a return to be accepted, it must meet the following conditions:
- Proof of Purchase: You must provide the order number or invoice as proof of purchase.
- Unused Condition: The item must be unused, unopened, and in the same condition that you received it.
- Original Packaging: The item must be in its original packaging, with all seals, labels, and tags intact.
- Timely Request: The return request must be initiated within the 7-day window from the date of delivery.
Please note that we cannot accept returns for items that have been opened or used, due to health and safety reasons associated with herbal products.
3. How to Initiate a Return
Returning an item is a simple, 3-step process:
Step 1: Contact Us
Contact our customer support team within 7 days of receiving your order via:
- Email:
[Aapka Email Address Yahan Likhein] - Phone/WhatsApp:
[Aapka Phone Number Yahan Likhein]
Please provide your Order Number and a clear reason for the return.
Step 2: Provide Evidence
For damaged or incorrect items, please attach clear photos of the product and its packaging to your email or WhatsApp message. This helps us to quickly process your request.
Step 3: Return Shipment
Once our team approves your return request, we will provide you with instructions on how to ship the product back to us. Please do not send the product back without our approval.
4. The Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the conditions mentioned above.
- Inspection & Notification: We will notify you via email or phone about the status of your refund after the inspection is complete.
- Refund Approval: If your return is approved, we will initiate the refund process.
- Refund Method: Your refund will be processed through a bank transfer or store credit, as per your preference. Please note that it may take 7-10 business days for the refund to be reflected in your account.
- Non-Refundable Charges: Please be aware that the original shipping charges paid at the time of order are non-refundable.
5. Non-Returnable Items
To ensure the safety and integrity of our products, we cannot accept returns for:
- Items that have been opened, used, or have a broken seal.
- Items purchased during a sale or on promotion.
- Gift cards.
6. Exchanges
Currently, the most efficient way to process an exchange is to return the incorrect or damaged item for a refund and place a new order for the desired product. This ensures you get your new item as quickly as possible.
7. Contact Us
If you have any questions or confusion about our Return & Refund Policy, please do not hesitate to contact us. We are here to help!